However, some users have experienced their HBO Max app crashing on their streaming device, console, or smart TV. This happens while the app is loading or while playing media content. In this guide, we’ll show you why HBO Max keeps crashing on your device and how to fix it. Read this guide to know more.
“Why Is My HBO Max Not Working?”—Most Common Reasons
Several reasons can cause the HBO Max app to crash on your device. First, you’ll need to ensure that your device is compatible with the app. Here is the list of devices that are supported by HBO Max: Also, here are some common reasons why the HBO Max app does not work on your device:
Slow Internet Connection – When accessing the HBO Max app, ensure that you have a stable internet connection. If it’s too slow, the app won’t load as fast and will crash constantly. The app requires at least 25 Mbps of internet download speed to stream 4K HDR content.
Server Outage – You’ll experience server maintenance on streaming services from time to time. This can only happen in a specific area and will temporarily prevent users from accessing the HBO Max app. You can check this link for server updates or the social media pages of HBO Max.
Outdated App Version – Like other apps, the HBO Max app will release updates on all supported devices. If automatic app updates are not enabled on your smart TV, chances are it will crash or not work properly on older versions.
Corrupted Cache Data – Cache data is kept temporarily on your device to increase its performance and load better once you use it. If the cache on the HBO Max app is not updated, it can cause problems later on.
How to Fix HBO Max App When it Keeps Crashing
If the HBO Max app on your smart TV keeps crashing, here are some fixes that you can try. Remember to follow each fix individually and see which one is effective on your smart TV.
Fix #1: Power Cycle your Smart TV and WiFi Router
By power cycling your smart TV, you’ll temporarily close all background apps and processes that might be causing this issue. It will also help in resetting the TV’s internal components, in case they’re acting up. To power cycle your smart TV, follow these steps: You can also power cycle your WiFi router in case you’re experiencing slow internet speeds. To do this, follow the steps below: If the WiFi speed is still too slow, try disconnecting other devices from the network. Also, try connecting your smart TV to the router via Ethernet cable. This way, your network’s bandwidth will be allocated exclusively to your smart TV.
Fix #2: Clear the App Cache on your Smart TV
As mentioned earlier, an app’s cache can cause issues once it has not been updated for a while. It also consumes your smart TV’s internal memory, which is supposed to be allocated for other apps you might install. Depending on your device, follow the steps below on clearing the HBO Max app cache:
Roku TV
Android TV
Clearing the app cache is also recommended if your Disney Plus downloads are not working.
Fix #3: Reinstall HBO Max on your Smart TV
Another solution that you can do is to reinstall the HBO Max app on your smart TV. This will delete all user and app data, which can cause problems if they’re outdated. It will also prompt your smart TV to download the latest version of the app. Reinstalling an app can be different from one smart TV to another. Refer to the steps below on how to reinstall HBO Max on various devices:
Roku TV
Android TV
Fix #4: Factory Reset Your Smart TV
If all fixes above didn’t work, the last thing that you can do is to factory reset your smart TV. It effectively deletes all installed apps and user data. It also resets all settings to their factory defaults. Here’s how you can factory reset your smart TV on various brands or streaming devices:
Roku
Android TV
Final Thoughts
The HBO Max app is a great way to watch Warner Bros. and HBO content. You can also opt to subscribe to other partner channels such as Cartoon Network, Adult Swim, BBC Studios, and others. However, it’s possible that the HBO Max app can crash while you’re streaming content or logging into your account. Hence, these fixes can hopefully guide you on fixing the HBO Max app on your smart TV when it’s freezing.
